Welcome to the Assisted Living Bathrooms Store FAQ page. We’re here to help you create a safer, more accessible bathroom space with ease and confidence. Below, you’ll find answers to common questions about our products, services, and policies.
Product Questions
What types of products do you offer for accessible bathrooms?
We specialise in a wide range of accessible bathroom products, including walk-in shower enclosures, comfort height toilets, bathroom grab rails, wet room accessories, and more. Our menu includes products like Accessible Basins, Assisted Living Accessories, and Wall Hung Toilets, all designed to enhance safety and independence.
Are your products easy to install?
Many of our products are designed for straightforward installation, but we recommend consulting with a professional for items like grab rails or walk-in showers to ensure they are fitted securely and safely.
Delivery & Shipping
What delivery options do you offer?
We offer two convenient delivery options:
– Standard Shipping: £12.95, delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over £50, delivered via EMS within 15-25 days after dispatch.
Do you deliver to my location?
We deliver globally but are unable to ship to certain Asian countries and some remote areas. If you have questions about your location, please contact us at [email protected].
How long does order processing take?
We process orders within 1-2 business days. Once dispatched, you’ll receive a confirmation email with tracking information.
Returns & Refunds
What is your returns policy?
If you’re not satisfied with your purchase, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
Are there any conditions for returns?
Returned items must be in original condition and packaging. Please include your order details for a smooth process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure payment gateways to protect your personal and financial information.
Account & Order Management
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. You can use this to monitor your delivery every step of the way.
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel your order. We’ll do our best to assist, but orders in processing may not be modifiable.
Contact Us
How can I get in touch with customer service?
Our friendly team is here to help! Email us at [email protected] for assistance with delivery, products, orders, or any other queries.
Thank you for choosing Assisted Living Bathrooms Store. We’re committed to providing you with high-quality, accessible bathroom solutions and a hassle-free shopping experience.